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We’d love to hear from you. We’re here to help!

If you have a question about your order, want to give us your feedback feel free to contact us by email or by phone.

We will make every attempt to make your experience with nyliveauctions a pleasant one.

If you reach us after hours we will do our best to get back to you the next business day.

Contact us with all your questions.

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FAQ

Find answers to many of the questions you may have.

What are the delivery charges for orders from the Online Shop?

FREE SHIPPING ON ALL U.S. ORDERS $100 AND UP

Items are dispatched from the US and will arrive in 5-8 days.

International orders pays for shipping.

All International orders will be shipped either via USPS, DHL, FedEx Depending on your location.

How long will delivery take?

Items are dispatched from the US and will arrive in 3-5 days, depending on your location.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail.

After the order has been processed in our database, the package will leave on the same day, or, at the latest, the following work day.

All shipments are insured for the full purchase amount.

Orders via personal checks are sent out after payment has been cleared.

What if I need to modify my order?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave on the same day, or, at the latest, the following work day.

Orders via personal checks are sent out after payment has been cleared.

How secure is shopping in the Online Shop?

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

What if I need to change my shipping address?

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Do I receive an invoice for my order?

Yes. You will receive your invoice via e-mail when your order is sent out to you.

Can I get same day delivery?

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Which payment methods are accepted in the Online Shop?

Currently we accept Credit Card Payments and PayPal.

If you would like to arrange payment via another method,

We are happy to try and assist your request! Call Us 1+212-920-5645

What if I need to modify my order?

Please contact us immediately.

Can I get same day delivery?

Yes we offer same day shipping on all of our products.

Do you accept returns?

Yes we accept returns for a MERCHANDISE CREDIT with us for the total amount of your purchase, minus the shipping cost. *YOU MUST contact us within 5 days of delivery.  

Do you accept international returns?

*Due to customs issues, we do not accept returns on international orders at this time, except in cases of significant misrepresentation of the item in question. Contact us before placing an international order if you have any questions.

Can I return a sale?

*”Sale” items will NOT be eligible for return. Please be certain about your purchases of these items before you buy.