Contact Us
Contact us today, here to help.
If you have a question about your order, want to give us your feedback feel free to contact us by email, phone or mail. Contact us with all your questions.
You can also view our Frequently Asked Questions (FAQ) on the bottom of this contact page and find answers to many of the questions you may have.
For inquiries contact:
Kevin Kane
NYLiveAuctions
(212) 920-5645
[email protected]
Support Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Connect with Us
Frequently Asked Questions
Find answers to many of the questions you may have.
- Products
- Shipping
- Payments
- Orders
We offers a unique curated, carefully authenticated and ever-changing assortment of uncommon art, jewelry, fashion accessories, collectibles, antiques & more.. We guarantee that every item we sell is 100% authentic.
We seek to provide product images and descriptions in a way that is as accurate as reasonably possible.
Despite our efforts, the actual product may vary slightly from the images provided. Colours may be altered slightly due to the difference in studio lighting condition and natural light or variances in computer screen calibration. Therefore, the images of the products on our Site are for illustrative purposes only.
Product Description
We do however strive to ensure that the colours our customers see on their screen are as accurate as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
Product Availability
We feature products on our website that have been carefully selected for online shopping. We strive to keep our online services as up to date as possible however, due to the high volume of orders we receive everyday, items that you have placed an order for may be out of stock.
If an item that you ordered is out of stock, or we encounter a delay in shipment, we will contact you at the email address or telephone number you provided upon placing your order. If we are unable contact you or receive no response to the email that we sent, we will cancel the part of your order that is unavailable.
All items are subject to availability. Prices and stock availability will not be contractually confirmed until you receive the “order confirmation” email; credit card authorization has been confirmed.
Pricing
We seek to ensure all prices displayed on our website are accurate. However, errors may sometime occur. In the unlikely situation that we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will cancel that part of your order that reflected the incorrect price.
Shipping
SHIPPING RELATED FAQ’s
What are the delivery charges for orders from the Online Shop?
FREE SHIPPING ON ALL U.S. ORDERS $100 AND UP
How long will delivery take?
Items are dispatched from the US and will arrive in 5-8 days.
International orders pays for shipping.
All International orders will be shipped either via USPS, DHL, FedEx Depending on your location.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via email.
After the order has been processed in our database, the package will leave on the same day, or, at the latest, the following work day.
All shipments are insured for the full purchase amount.
Orders via personal checks are sent out after payment has been cleared.
What if I need to modify my order?
Contact us immediately.
What if I need to change my shipping address?
Please contact us immediately.
Can I get same day delivery?
Yes we offer same day shipping on all of our products.
Payments
PAYMENT RELATED FAQ’s
Which payment methods are accepted in the Online Shop?
Currently we accept Credit Card Payments, ApplePay and PayPal.
If you would like to arrange payment via another method,
We are happy to try and assist your request! Contact Us
What if I need to modify my order?
Please contact us immediately.
What if I need to change my shipping address?
Please contact us immediately.
Can I get same day delivery?
Yes we offer same day shipping on all of our products.
ORDER RELATED FAQ’s”
Your Order?
Shortly after you have placed an order with us, an “order confirmation” email will be sent to you acknowledging your order. If you did not receive an acknowledgment within 5 business days, please contact our Customer Care or do send an email to from the Contact Us page.Acceptance of an order?
Acceptance of an order placed by you online and the completion of the contract between you and us will take place when your order is dispatched, unless you cancelled the order in accordance with the “Canceling an Order” instructions set out below or if the item is out of stock.
When can my item ship?
We must receive payment in full for your order before it can be dispatched. Once your credit card has been authorized, we will dispatch your order. Please keep the “order confirmation” email for your record.
In stock orders?”
We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfill your order, the full sum paid will be refunded back to the same card used to make the purchase. In this unlikely scenario, we will notify you via email. In no circumstances will we be liable to you for any additional amounts
Non-acceptance?
Non-acceptance of an order may be a result of one of the following reasons: (i) the product you ordered is out of stock (see “Product Availability”) (ii) inability to obtain authorization for your payment (iii) an error in the pricing or product description.
Canceling an Order”
If you realized that there is a mistake in your order and you wish to cancel, please contact us via the contact us page. Bearing in mind that we strive to process orders immediately, it may not be possible to stop cancel your order after it has been dispatched.
In such a scenario, please follow the instructions for “Returning or Exchanging an Order”.